Terms of Sale
on the www.animesymphony.pl portal

§ 1 Definitions

  • 1. Terms – these terms of sale for Tickets on the Portal.
  • 2. Portal – the portal operating under the domain www.animesymphony.pl, managed by the Operator.
  • 3. Operator – YUMEGAKANAU FOUNDATION, headquartered in Kraków (31-752) at 29 Melchiora Wańkowicza Street, registered in the Register of Entrepreneurs of the National Court Register, maintained by the District Court for Kraków-Śródmieście in Kraków, XI Commercial Division of the National Court Register under KRS number: 0001118311, NIP number: 6783218639, REGON number: 529234085.
  • 4. Event – a concert, performance, or any other cultural, entertainment, or sports event organized by the Organizer, for which Tickets are available through the Portal.
  • 5. Organizer – the person or entity organizing the Event.
  • 6. Customer – the person or entity making Ticket Reservations on the Portal.
  • 7. Reservation – a service that temporarily blocks the seats selected by the Customer for the Event, specifying the method of delivery along with the order status information.
  • 8. PDF Ticket – an electronic ticket for the Event (PDF file format).
  • 9. Ticket – a PDF Ticket entitling the Customer to attend the Event for which the given ticket is issued.
  • 10. Service Fee – a fee payable to the Operator for providing services related to sales conducted via the Portal.
  • 11. Newsletter – a periodic service providing information via electronic means/SMS about Event offers and promotions.
  • 12. CPC – the Consumer Rights Act of May 30, 2014.
  • 13. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
  • 14. ESA – the Act on Electronic Service Provision.
  • 15. Regulation – the Council of Ministers Regulation of May 6, 2021.

§ 2 Scope of the Terms

  • 1. The Terms apply to all Reservations made through the Portal.
  • 2. Making a Reservation is equivalent to accepting the Terms.
  • 3. The Customer confirms reading the Terms by checking the appropriate box on the Portal during the Reservation process.
  • 4. The Terms have been prepared in accordance with the ESA and CPC.

§ 3 Ticket Purchase Process

  • 1. To make a Reservation and purchase Tickets, the Customer:
    • a) selects an Event from the list available on the Portal,
    • b) selects seats,
    • c) provides their details (first name, last name, email, phone),
    • d) confirms they have read the Terms,
    • e) may choose the Newsletter option,
    • f) sets a password to print the PDF Ticket,
    • g) selects a payment method.

§ 4 Ticket Format

  • 1. Tickets for Events are available in the form of PDF Tickets.

§ 5 Payment Methods and Reservation Validity

  • 1. The Operator offers the following payment methods for Tickets:
    • a) bank transfer,
    • b) online payment via PayU.

§ 6 Delivery Methods and Ticket Conditions

  • Tickets are delivered via email to the Customer's email address within a maximum of 1 business day from the moment of receiving the full payment.

    • § 7 Canceled Events and Ticket Refunds

  • Ticket refunds are only possible in case of event cancellation or a change in the date, location, or time.

    • § 8 Complaints

  • Customer complaints should be sent to the email address info@animesymphony.pl.

    • § 9 Technical Requirements for Service Provision

  • To use the Portal, it is necessary to use up-to-date browsers with JavaScript and SSL support.

    • § 10 Other Provisions

  • The Operator is not responsible for the actions of the Customer or the Event Organizer.

    • § 11 Personal Data Protection – Privacy Policy

  • The personal data controller of the Customer is the Operator – YUMEGAKANAU FOUNDATION.

    • § 12 Epidemic Safety Conditions

  • Ticket holders declare that they are not infected and are not under quarantine before entering the Event.